Request Tracker (RT) Upgrade this Thursday, July 16

We will be upgrading our ticketing software, Request Tracker (RT), this Thursday morning, July 16, starting at 7:00am. The upgrade is expected to take about two hours and the system should be available again at 12noon.

During this time tickets cannot be entered online. Emails sent to sait@uconn.edu will not generate a ticket and email responses to tickets will not be received. If you have a request that needs to be addressed on Thursday morning, please call SAIT at 860-486-8992, option 0.

The changes will be minimal. The new version will have an updated look and feel, but navigation and page layout should remain very similar.

Thank you for your patience while the system is being enhanced on Thursday. If you have any questions or concerns, please call SAIT Support at 6-8992.