Office 2016 Upgrade FAQ

Q: I connected Outlook, but my emails are not showing in my inbox.
A: It may take several minutes for email messages to fully populate in your inbox as Outlook 2016 gets started. The duration of time will depend on the size of the inbox. For large inboxes it could take as long as an hour for emails to come in.


Q: Where did my Taskbar Shortcuts go?
A: The software upgrade reset the Taskbar, so you will have to re-pin items to that location. Follow these steps to pin items to the Taskbar:

  1. Click the Start button
  2. Click All Programs
  3. Right click the program you wish to pin
  4. Select “Pin to Taskbar”
  5. Drag items in the Taskbar in the order that you wish to see them

Q: Where did my Start Menu Shortcuts go?
A: The software upgrade reset the Start Menu, so you will have to re-pin programs to that location. Follow these steps to pin items to the Start Menu:

  1. Click the Start button
  2. Click All Programs
  3. Right click the program you wish to pin
  4. Select “Pin to Start Menu”
  5. Drag items in the Taskbar in the order that you wish to see them

I have a shortcut on my desktop but it doesn’t work anymore.
A: 
Shortcuts that remain on the desktop after the upgrade point to the old version of Office which has been removed. You can delete the old shortcuts and replace them with new shortcuts that point to the new version, following these instructions:

  1. Click the Start button
  2. Click All Programs
  3. Right click the program you wish to make a desktop shortcut
  4. Select “Send To”
  5. Select “Desktop (create shortcut)”
  6. Check the Desktop to see the new shortcut