SAIT Helpdesk and Desktop Support Manager

Payroll Title: Computer Technical Support Consultant 3, (UCP 8)

Manage a team of three full-time professional staff and accountable for approximately 35 student staff that comprises the SAIT Helpdesk, which supports the Division of Student Affairs’ IT needs. This position oversees the quality and timeliness of resolutions to helpdesk requests. This includes purchases, desktop support, and inventory control.

Apply Now
Please visit Husky Hire at www.jobs.uconn.edu (click Staff Openings). Submit a cover letter, resume, and the names and contact information of three references in Word or PDF format. Indicate Search #2017672. Applications will be accepted until September 4, 2017.

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in Computer Science or related field or equivalent combination of education and training and three to five years of highly technical and progressively responsible experience.
  • Demonstrated comprehensive knowledge and experience as a help desk manager, managing staff and projects.
  • Prior hands on experience as a helpdesk specialist.
  • Superior interpersonal and oral/written communication skills, with a strong customer-centered philosophy.
  • Demonstrated analytical, problem solving, and decision-making skills.
  • Direct experience with asset inventory control and replacement cycles.
  • Experience with information systems development, networks and other related activities.

PREFERRED QUALIFICATIONS

  • Three or more years of experience as a help desk manager, managing staff and projects.
  • Experience in Higher Education.
  • Industry certifications (HDI, ITIL, PMP, etc.).
  • Experience using IT Service Request software, such as Request Tracker.

WHAT WE CAN OFFER

ABOUT UCONN

The University of Connecticut is the state’s flagship institution of higher learning. Founded in 1881, the University spans 4,108 acres at its main campus and five regional campuses, and an additional 205 acres at the UConn Health Center in Farmington. The main campus, located in Storrs, Connecticut, enrolls over 17,000 undergraduate and approximately 6,000 graduate students. The University of Connecticut is a school of choice for academically talented students. U.S. News & World Report ranks UConn number 19 on this year’s list of the nation’s best public universities.

The University of Connecticut actively solicits applications from minorities, women, and people with disabilities. Employees are expected to actively foster a campus climate that is welcoming and supportive of the University of Connecticut’s diverse student and employee communities, and encourage communication with and among campus constituencies.