Services

Help Desk

Phone Support - 860-486-8992
Email Support - sait@uconn.edu
Ticket System - http://rt.sa.uconn.edu

Hours:  8:00am - 5:00pm, Monday - Friday

Inquiries

Don't know where to start with your IT project, question or concern? Contact Keith Blanchard, Business Analysis & Relations Manager

Keith.Blanchard@uconn.edu

Microsoft RDS

Access virtual systems using Microsoft RDS. NetID login required. Several systems are available including:

  • FoodPro
  • EMS
  • PyraMED
  • Quickbooks

Microsoft RDS

Software Solutions

Commercial Software
Third party vendor software applications contracted through SAIT

Custom Software
Business applications created in-house by the SAIT software team

Software Recommendations
Have you heard of a software that you think would be a good fit for you at UConn? Let us do the work to find out if it integrates with our environment or if we already have a solution that is comparable

Desktop Support

Enterprise File Storage
Student Affairs secure file storage resources and backups

Mobile Devices
Non-standard technology devices & accessories supported by SAIT; cameras, tablets, etc.

Moving Technology Equipment
Moving and tracking of IT equipment facilitated by SAIT

Printing, Scanning, Multi-function Devices
Connecting to networked printers/multi-function devices

Technology Purchasing
We purchase devices on your behalf, which will ensure that they integrate with our environment so that they can be supported

Standard Workstations
Standard desktops and laptops for employees

Workstation Replacement Program
Regularly scheduled replacements of computer hardware for employees

Website Support
Support for department website management with Aurora

Working From Home
We enable Student Affairs employees to work remotely

Systems & Accounts

Account Renewals
Three times a year we review account access for accuracy

Department Authorizors
Listing of people authorized to approve system access

Domain Account & NetID
Your main accounts what systems they give you access to

Secure Data Management
Management of secure data feed transfers between University systems