Author: Admin

Starting Aug 1: Office 365 May Require Duo 2FA

ITS Will Enable Microsoft 365 Security Feature to Identify “High Risk” Connections A new security feature will be rolled out to faculty, staff, and other employees on August 1, 2022. This feature will seek to identify “high risk” behaviors and apply additional security measures to prevent malicious connections. Employees can expect to occasionally authenticate with […]

FileLocker & Dropbox Retiring in 2022

Two UConn file transfer services will be retiring soon. Dropbox ( — provides large file sharing for files up to 100GB. FileLocker ( — a temporary file storage system that enables secure file sharing. ITS will formally retire both services in 2022. Going forward, Microsoft OneDrive can be used to securely request and share files […]

New Ticket System for SAIT Help Requests

SAIT launched a new ticketing system for IT support requests on June 21, 2021. The new system is called Jira and replaces the old system called Request Tracker (RT). Jira allows SAIT staff to manage and route incoming requests, track issue histories and communicate with requestors. This system is also used by ITS and other […]

Microsoft Office Upgrade for Student Affairs Computers

On-Campus Computers and Remote Workers Who Access On-Campus Computers The upgrade was deployed to on-campus desktop machines at 1:00am on Wednesday, June 16. When you log in on or after the morning of June 16 your Office 365 upgrade will be complete. Please check the FAQ on this page to troubleshoot common issues: Laptop […]