Author: Admin

New Ticket System for SAIT Help Requests

SAIT launched a new ticketing system for IT support requests on June 21, 2021. The new system is called Jira and replaces the old system called Request Tracker (RT). Jira allows SAIT staff to manage and route incoming requests, track issue histories and communicate with requestors. This system is also used by ITS and other […]

Aurora Forms Update

UConn’s central WordPress service (Aurora) was updated to it’s latest version, along with all plugins. The most notable update is for the plugin Gravity Forms, the interactive form builder, which has a new interface and updated features. If you manage forms on your website, take a moment to watch this video and read more about […]

System Outage Monday, April 26, 2021

Planned Outage: Data center firewall reboot on Monday, April 26, between 5:30am – 7:30am. ITS has scheduled a reboot of the data center firewall on Monday, during the maintenance window. Some Student Affairs services will lose connectivity for approximately 15 minutes when the reboot occurs. This will affect VPN, remote access, printing, file services and […]

Manage Student Worker Email Accounts with Account Sponsorship Application

The Account Sponsorship Application enables all full-time employees to create, manage, and expire student worker email accounts A “sponsor” vouches for an individual or individuals so that they can have an account that allows them access to University resources. These accounts include: NetID affiliate accounts for those who need temporary access NetIDwork accounts for student […]

Chat With Website Visitors Using Tawk.to

Tawk.to is a free messaging app to monitor and chat with the visitors on your website. This service integrates with UConn Aurora¬† websites. Once enabled, Tawk uses an icon in the lower right of the designated web page to alert visitors that your website has a live chat option. Get Tawk.to for your Website Email […]