New Ticket System for SAIT Help Requests

SAIT launched a new ticketing system for IT support requests on June 21, 2021. The new system is called Jira and replaces the old system called Request Tracker (RT). Jira allows SAIT staff to manage and route incoming requests, track issue histories and communicate with requestors. This system is also used by ITS and other […]

Microsoft Office Upgrade for Student Affairs Computers

On-Campus Computers and Remote Workers Who Access On-Campus Computers The upgrade was deployed to on-campus desktop machines at 1:00am on Wednesday, June 16. When you log in on or after the morning of June 16 your Office 365 upgrade will be complete. Please check the FAQ on this page to troubleshoot common issues: Laptop […]

System Outage Monday, April 26, 2021

Planned Outage: Data center firewall reboot on Monday, April 26, between 5:30am – 7:30am. ITS has scheduled a reboot of the data center firewall on Monday, during the maintenance window. Some Student Affairs services will lose connectivity for approximately 15 minutes when the reboot occurs. This will affect VPN, remote access, printing, file services and […]

Manage Student Worker Email Accounts with Account Sponsorship Application

The Account Sponsorship Application enables all full-time employees to create, manage, and expire student worker email accounts A “sponsor” vouches for an individual or individuals so that they can have an account that allows them access to University resources. These accounts include: NetID affiliate accounts for those who need temporary access NetIDwork accounts for student […]

Chat With Website Visitors Using is a free messaging app to monitor and chat with the visitors on your website. This service integrates with UConn Aurora¬† websites. Once enabled, Tawk uses an icon in the lower right of the designated web page to alert visitors that your website has a live chat option. Get for your Website Email […]