NEW! SAIT Support Icon in the Start Menu

You can now find SAIT Help Desk Support from the Windows Start Menu of Student Affairs computers.

Click the windows Start Menu icon in the lower left side of the screen: start menu icon

When the Start Menu appears, look for this icon:

close up of icon

Clicking this icon will display a pop-up with information about how to contact the help desk. This pop-up also includes information about the computer you’re using – this will assist the support technician that you connect with.

support pop-up


For full details, see: SAIT Support in the Start Menu

Software – September News


What have we delivered since the last update?

  • We have worked for the Center for Students with Disabilities in April and June to delivered features to help them for finals exams.
  • In May, we focused on Docker.
  • In July and August, we have worked for Dining Services and delivered just in time for the start of the fall semester. It included some new features in Penny and in Arthur.

What are we starting now?

  • We are now starting on Dean of Students Office with some anticipated new features to help with reporting in Olivia and George (Voluntary Separation Notice).
  • We will finish our Docker initiative and with some fully automated deployments. We are very excited about this! What does it mean for you? We will be able to give you new features very quickly and more often!
Who will be next?
  • Off campus Students Services: December 2018
  • Center for Students with Disabilities: February 2019


Duo Multi-Factor Authentication Instructions

How To Set Up Duo:

As of Monday, August 13, 2018, remote access to Student Affairs desktops, as well as the applications at, will require the use of Duo.

Duo is a multi-factor authentication application that enhances security by applying additional layers of authentication (validation of your identity) to your login. Duo is stronger than a password alone because there are multiple factors confirming that you are who you say you are.  It does this by using something you have (such as your phone or device) combined with something you know (your password). You may already be using this technology with your bank, email or other personal accounts.

On Monday August 13th, 2018, Duo will be required for remote access to desktops or the use of any applications at (see list below).  For all other users, it is highly recommended that you enroll with Duo in preparation for the University-wide requirement in the upcoming months.

Starting 8/13/18 Duo Will Be Required For:

  • Empower
  • EMS
  • EventMaster
  • FoodPro
  • Netvu
  • Millennium
  • Pyramed
  • SAFE Activation
  • Remote Desktop (RDP) connections to UConn computers from off-campus

For more information, please visit our Duo web page:

Duo Multi-Factor Authentication – What It Does

Configuring Duo is quick and easy, with options to use a smartphone app, send a text message or get a phone call for verification.

Multi-factor authentication (MFA) requires that users verify their identity with a username and password, but adds  additional confirmations via smartphone app, text message, voice call, or hardware token. MFA has proven to be an extremely effective measure to protect users from malicious attackers, and improves the overall security of UConn’s sensitive information.

Instructions will be emailed on August 12th to help with enrollment on August 13th. Help will also be available by calling the help desk at 486-8992.

Multi-Factor Authentication Requirement Coming Soon

Starting 8/13/18 Duo Mobile Will Be Required For:

  • Empower
  • EMS
  • EventMaster
  • FoodPro
  • Netvu
  • Millennium
  • Pyramed
  • SAFE Activation
  • Remote Desktop (RDP) connections to UConn computers from off-campus

The University will be rolling out Duo, a cloud-based Multi-Factor (MFA) authentication tool, in the upcoming year. Once this is implemented, access to widely-used systems such as Employee Self-Service (ESS) and CoreCT will require multi-factor authentication.

Enrollment In Duo for Student Affairs Starts August 13th
Before you can use Duo you must enroll first. Enrollment will not be available until the same day the system is activated – August 13th. Additional emails and instructions will be sent in the coming days.

Changes to University E-Mail Effective June 25

Starting on June 25, 2018, ITS will be updating email filtering for the university email systems, Office 365 and Gmail. The threat prevention service will be comprised of two filtering services designed to reduce exposure to security risks, such as malware, viruses, and phishing attacks.

You will notice some differences in your UConn email once this change goes into effect. Please review this article for complete details:

Threat Prevention Service

Website Privacy/Cookies Notice


You may have noticed a pop-up message on UConn websites that states:

“Our websites may use cookies to personalize and enhance your experience. By continuing without changing your cookie settings, you agree to this collection. For more information, please see our UNIVERSITY WEBSITES PRIVACY NOTICE.”

This alert will now be required on all websites hosted on the UConn domain. It is aligned with existing and anticipated regulatory obligations regarding disclosure of data collection and retention. The notification produces a pop-up statement that cookies are being used. To dismiss this prompt, visitors need to signal understanding and acceptance by clicking OK. After a visitor has clicked OK, they will not see the notice on their session for another year.

For Website and Application Owners:

ITS has implemented this alert for all websites hosted on Aurora. If you manage an Aurora website, no further action is needed. ITS has provided code for administrators to apply on websites and applications hosted elsewhere. SAIT will work with Student Affairs application owners to implement this required notification as needed.

Additional Information

Message from ITS: Operating update to university websites


Farewell Tom Wood, SAIT Lead Software Developer

It is with mixed emotions that we say farewell to Tom Wood, SAIT’s Lead Software Developer. After twelve years at the University, Tom will be leaving to pursue new opportunities. Tom’s last day at UConn is Friday, May 18th.

Tom began his employment at UConn working as an Applications Developer with the Library in January of 2006. In 2009, he joined Student Affairs IT. He had heard about the interesting work happening in SAIT from Software Development Manager, Val, and developer, Matt D., during brown bag lunches organized by former SAIT employee, Marc Jones.

Tom remarked, “It’s been fun and incredibly satisfying to be part of the wonderful team in SAIT that built a portfolio of custom applications we know better as, our pals: OSCARS, Earnest, George, Felix, Gloria, Olivia, Hugo, Penny, and, of course, Hedwig.”

Tom has enjoyed working with staff, both in the Library and in Student Affairs, who are so dedicated to ensuring the best possible experience for UConn students.

Please join us to wish Tom well! Happy hour reception for Tom will be at Willimantic Brewing Company on Thursday, May 17th from 5:00 – 7:00pm.

Contact: Val Puffet-Michel –

Planned Maintenance on Tuesday, April 17, 2018

ITS and SAIT will be performing storage maintenance in the MSB Datacenter on Tuesday, April 17, 2018, from 5:30am – 6:30am. We do not anticipate any service outages during this maintenance to move resources to new equipment.

SAIT will work with ITS to verify that all systems are functioning immediately following this maintenance. If you have any questions or concerns, please contact SAIT Client Support.