Client Support

SAIT provides help desk and client support services for the Division of Student Affairs. This team offers direct customer support via phone or online requests. We manage computer workstation deployments on a regular schedule as well as custom technology equipment for conference rooms, A/V set-ups and mobile work solutions.

Manager

Raul Potenciano
Client Support Manager
raul.potenciano@uconn.edu


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Client Support

  • Help Desk Support Services
  • Ticket System for Request Tracking
  • Custom User Guides & Documentation
  • User Training

 

Computing Services and Integrations

  • Computer Workstation Equipment Purchasing
  • Computer Workstation Deployments
  • Office Technology Equipment Moves
  • Mobile Device Integration & Support
  • Conference Room Technology and A/V Setups
  • Printer, Scanner & Multi-function Device Connections
  • Remote Work Access Connections

Department Authorizers
Listing of people authorized to approve system access

Domain Account & NetID
Your main accounts what systems they give you access to

 

Computer Workstation Equipment Purchasing

Computer Workstation Deployments

Office Technology Equipment Moves

Mobile Device Integration & Support

Conference Room Technology and A/V Setups

Printer, Scanner & Multi-function Device Connections

Remote Work Access Connections